2025 Rules And Key Policies For New And Existing Players At Mountgold Casino

Advice: Check the account restrictions and activation requirements for Estonian residents carefully before you finish your registration. This will help you avoid delays in future verification.

Who Can Use It

People can only have an account if they are at least the minimum age set by Canada law and can prove who they are. All users must give correct and current personal information.

How $ Handles Money

$ handles all deposits and withdrawals. There may be minimum and maximum amounts that can be deposited, so customers should check these limits in the cashier section before putting money into $. The amount of time it takes to process a payment depends on the method you choose, and for larger transfers, you may need to provide more paperwork. Multi-factor authentication is one way to keep your account safe. Users shouldn't share their login information and should tell support right away if they think someone is doing something without permission.

Bonuses And Promotional Offers

Estonian customers can get a lot of different rewards. Always check the specific requirements for eligibility and wagering for each promotion. You can't take out bonus credits directly as $ until all of the conditions are met.

Account Suspension And Closure

If you break the rules of the platform, your account may be limited or closed without warning. Unused balances in $ will be handled according to the rules of Canada. If you need help, contact customer service. All activities on the platform must follow the laws of Canada. Have a safe and clear experience with your $ balance.

What You Need To Do To Sign Up For An Account

Before you start the signup process, make sure you have a working email address and are at least the minimum age required in Canada. Only people who are allowed to open an account by local laws are allowed to do so.

Information Needed

Give accurate personal information, such as your full name, address, phone number, date of birth, and either your national ID or passport. If asked, provide proof that you are who you say you are, where you live, or are eligible.

Process Of Verification

Before you can get to your money, ask for a withdrawal in $, or change your profile settings, you need to verify your identity. If the registration data doesn't match the documents provided, there may be delays or suspensions. Each person, device, and household can only have one profile. All activities must follow local laws, and people who live in certain areas can't open an account. Before you finish registering, make sure you agree to the privacy and security rules.

How To Verify Users And Kyc At {INPUT}

1. As soon as you sign up, give correct information about your identity to avoid delays.
2. You need to upload a clear picture or scan of your government-issued ID and a recent utility bill that shows your address.
3. The support team will check your name and date of birth against your registration data, so make sure that all of your documents match your profile exactly.
4. To prove your identity, you can send in a passport, national ID card, or driver's license that is still valid. Make sure the pictures are clear, show all four corners, and have the expiration date on them.
5. You can use utility bills and bank statements that are no more than three months old to prove your address. You can't use handwritten documents or screenshots.
6. Do all KYC checks before you take out your first $.
7. You may be asked for more proof, like a screenshot of your payment method or a selfie with your ID.
8. Withdrawals are still on hold until verification is complete, so make sure to respond quickly to any requests for documents.
9. Customers from Canadian must follow the rules for collecting data in their region in order to meet Canada legal requirements.
10. If you don't provide or update your documentation, your account may be suspended or closed for good.
11. Use the dedicated support channel to get help with verification problems.
12. Make sure your contact information is up to date.
13. If you change your address or ID, you need to update your profile and send in new documents before you can take money out of your $ account.
14. All uploaded files are kept safe and handled in a way that follows data protection laws.

How To Follow The Rules For Deposits And Withdrawals

Always give correct transaction information and make sure that the information on your payment method matches the information on your profile to avoid delays in payment. Use one of the approved ways to add money to your account on the payment page. You can only use cards or e-wallets that are in your name.

How To Make A Deposit

• The least amount of money you can send in a transfer is 10 $.
• Most of the time, top-ups are credited right away. Some local methods could take as long as an hour.
• If there are any charges, they are always shown before confirmation.
• You can't make deposits from other people's accounts or company accounts; they will be reversed.

Limits On Withdrawals And How They Are Processed

• You have to use the same way to get your winnings as you did to make your last deposit, unless that way isn't available.
• The minimum cashout is 20 $.
• The most you can get paid out in a day is 5,000 $, and the most you can get paid out in a month is 20,000 $.
• You may need to verify and split payments for large requests.
• After checking the accounts, processing starts. It usually takes up to 48 hours to finish.
• If more paperwork is needed, there may be more delays.
• All transactions are handled in $. You might have to pay conversion fees if you use a different currency.
• You can't take out unused deposit balances unless you meet activity requirements.
• If you abuse payment systems, like by doing chargebacks or other illegal things, your account may be suspended.

Tip: To get payment notifications and status updates, make sure your registered email is always up to date.

Terms And Conditions For Bonuses And Betting At {INPUT}

Before accepting an offer, make sure to read the rules for that promotion. Some incentives need to be turned on with a special code or from the user dashboard.

• Minimum Deposit: Usually, you need to make a deposit of at least 10 $ to be eligible. Check the rules for each campaign, as the minimum amount may be different for each offer.
• Eligibility: Only users who have verified their identity can claim or use promotions. Some bonuses are only available in certain areas. Participants from Canadian should check the availability list for their area.
• Wagering Requirements: Most of the time, free money, free spins, or cashback bonuses come with certain playthrough requirements, which are usually 35x to 50x the amount of the initial reward. This means that you usually have to play with between 700 and 1000 $ before you can take out a bonus of 20 $.
• Game Contributions: Not every game counts the same. For example, slot machines usually add 100% to playthrough, while table games and other types of games might only add 5% or not at all. Always check the contribution chart on the promotions page.
• Maximum Withdrawal: A lot of campaigns put a limit on how much you can take out of free offers. For instance, free rounds may have a limit, which is usually 100 $, even if the winnings go over this amount.
• Expiry Period: If you don't use your free credits and spins within seven days, they usually expire. If you don't complete a playthrough, you lose any bonus funds and winnings that you haven't used yet.
• Irregular Play: Strategies like betting with very little risk or purposely delaying rounds while free credits are active can lead to losing both rewards and any money made.

For all campaign-related balances, real money will only be converted if all of the conditions are met, and the money must stay in the account until it is verified.

People from Canadian should check the promotions page often for news and new campaigns that are specific to their area.

Canadian User Code Of Conduct And Responsibilities

• Always keep your login information safe so you can always access your user profile. It is not okay to share access or give out passwords.
• Make sure all of your communications and security checks work by quickly updating your personal information.
• Use all of the platform's features, such as live chat and interactive tools, in a respectful way.
• If you misuse something, like by harassing someone, using abusive language, or acting in a disruptive way towards others, you may lose access or be suspended.
• Check your balance in $ often and make sure that every deposit, whether it was made automatically or by hand, comes from a legal financial source that is linked to your identity.
• It is against the rules to try to move, sell, or trade accounts.
• Help keep the platform safe by reporting any strange behaviour or security holes you find to customer support.
• All transactions, including withdrawals in $ and deposits, should only be made with authorised payment methods.
• Don't use bots, AI, or other software that changes the way a game works or gives you an unfair advantage.
• Any way of taking advantage of software bugs or holes is against the rules and will result in services being cut off right away.
• If you need to, use session limiters, loss limits, and voluntary self-exclusion features to help you set clear personal boundaries.
• Every account holder is responsible for managing their own time and money.

Policies For Protecting Player Data And Security Measures

To keep control of your account, use strong passwords, don't share your login information, and change your login information often.

Multi-factor authentication (MFA) is available and highly recommended as an extra layer of protection against unauthorised access.

We use 256-bit SSL technology to encrypt all personal and financial information, including balance information in $. This is in line with Canada privacy laws and industry standards for data protection.

Only authorised people can access customer files, and there is ongoing monitoring for any suspicious activity or data breaches.

Privacy Protections

We only use user information to manage accounts, meet legal requirements, and safely process transactions like deposit or withdrawal requests in $.

Data will not be shared with third parties unless required by Canada authorities or when payment processing partners need it. These partners are carefully chosen and are legally bound to keep it secret.

Keeping And Deleting

Regulatory requirements set the length of time for retention. When an account is closed or the terms of use expire, all remaining data is safely deleted, leaving no records that can be found.

Customers can ask for access to or deletion of their stored information at any time by contacting support.

Be on the lookout for phishing scams and unsolicited requests for private information. No authorised staff member will ever ask for your password through email or chat. If you have any concerns, please let us know right away through verified customer service channels.

How To Handle Disagreements And Complaints With Mountgold Casino

Get in touch with customer service within 30 days of the problem happening. Give a full written statement, your registered email address, account ID, transaction reference, and any relevant screenshots. Only the person who owns the account can file a case, and help from someone else is not allowed.

Steps For Looking Into A Complaint

1. A complaints officer will look over all of the letters, time-stamped evidence, and communication history. Within 24 hours, users will get an email confirming that they got it.
2. The investigation will be over in 14 days unless more information is needed.
3. You have seven days to turn in any requested documents. If you don't, your case may be closed.

Going Up To Independent Groups

If the resolution isn't good enough, send the original complaint, all communications, and the final decision details to an approved Alternative Dispute Resolution (ADR) provider.

The licensing authority will recognise the ADR provider, and they will make a decision that is binding within 30 business days.

Step-by-step Description Of The Complaint Process

Payouts in $ will be put on hold until the issue is fixed.

National consumer protection laws may apply to cross-border disputes between people from Canada.

Always keep all letters and other evidence for a clear resolution process.